So Christmas came a bit early this year!

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Tinglong and I received this email from the Editor-in-Chief of MSOM Journal Chris Tang earlier today (12/21/18):

I have reviewed your response and taken a quick look at your paper.  It is much much better. Given the changes, I am happy to accept this nice paper.  Congrats!  Christmas comes early. 

This was an invited article that also can serve as a companion to the Handbook that we co-edited, that was published in October this year.


We thank all the contributors to this Handbook:

We also appreciate the supporting quotes for this Handbook from:

Nitin Nohria, John Roberts, Al Roth and Chris Tang.

An important contribution in this invited article we believe is the Healthcare Ecosystem Map (HEM).

As we write in our Introduction:

The field of healthcare operations management (HOM) addresses one of the most compelling issues in our society—providing affordable and inclusive access to quality healthcare, in a timely manner. An earlier generation of scholars focused on what is referred to as HOM 1.0, analyzing the operations of a single healthcare delivery organization (e.g., hospital and physician practice) and developing decision support tools and consulting blueprints for improving given operations. Since the beginning of the 21st century, the current generation, hereafter referred to as HOM 2.0, has started to look beyond point-level operational improvements and examine the interactions of multiple entities, shifting our gaze onto the healthcare ecosystem in which these delivery organizations and other types of entities are embedded inextricably.

HOM 2.0 has touched upon timely topics (e.g., organization design, design of delivery, and organ transplantation), adopting and advancing contemporary methodological tools (e.g., econometrics, information economics, and queueing games). What distinguishes this generation of research is that it centrally incorporates the behavior of multiple players in their incentive and policy environments: Behavior issues refer to the way individuals or entities make decisions in response to certain stimuli; incentive issues refer to the operating environments producing those stimuli; policy issues refer to how the national, local, and organizational agenda is molded by the interactions among various entities and, in turn, shapes the incentives underlying healthcare delivery. Taken together, behavior, incentive, and policy (BIP) capture the broad theme of this emerging line of research…

We begin with identifying key entities in a sufficiently complex healthcare system using a healthcare ecosystem map (HEM) that decomposes the system into four inter-connected “circles,” each of which consists of entities in charge of healthcare delivery, financing, innovation, and policymaking.

Merry Christmas and a Happy New Year!



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